Refund & Returns Policy

Last updated: January 2025

Your right to return

We want you to be satisfied with your purchase. You may return unused items in their original, resalable condition and packaging within 30 days of receipt for a refund or exchange.

Items that cannot be returned

• Items that have been used, fitted, or are not in resalable condition (except where faulty).
• Products returned without their original packaging where this affects resale.
• Any items clearly indicated as non-returnable at the point of sale.

Faulty, damaged or incorrect items

If your item is faulty, damaged in transit, or not what you ordered, contact us promptly. We will arrange a replacement, repair or refund as appropriate, in line with your legal rights under the Consumer Rights Act.

How to request a return

1. Email info@forestaproperty.shop with your order number and the reason for return.
2. We’ll confirm the return address and any instructions.
3. Return the item securely packaged. We recommend a tracked service, as items remain your responsibility until they reach us.

Refunds

Once we receive and inspect your return, we’ll process any refund to your original payment method via Stripe. Refunds are typically completed within 5–10 working days, depending on your bank or card provider.

Return shipping costs

For change-of-mind returns, the cost of return postage is your responsibility. Where an item is faulty, damaged or incorrect, we will cover reasonable return costs.

Contact

Need help with a return? Email info@forestaproperty.shop or call +44 7821 643 122.

This policy is provided as general information, does not affect your statutory rights, and should be reviewed by a qualified professional before publication.