Frequently asked questions

We deliver to addresses across the UK mainland. For remote areas, the Scottish Highlands, Northern Ireland or offshore locations, delivery times and options may vary — get in touch and we’ll confirm before you order.

In-stock items are typically dispatched within 1–2 working days, with standard delivery arriving in around 2–4 working days. You’ll receive confirmation once your order is on its way. Full details are on our Delivery & Returns page.

Yes. Add as many products and kits as you like to your cart, then check out once — everything is paid together through a single secure Stripe checkout.

Our range is selected with landlords, property managers and maintenance teams in mind. Products are chosen for durability and reliable, repeated use rather than one-off DIY.

We’re happy to help with larger and recurring orders for property portfolios and maintenance teams. Contact us with your requirements and we’ll do our best to accommodate them.

Unused items in their original condition can be returned within 30 days. See our Refund & Returns Policy for full details and any exclusions.

Payment is handled by Stripe, a leading global payment provider. Your card details are entered on Stripe’s encrypted checkout and are never stored on our servers. We accept major debit and credit cards.

Yes — Stripe issues an email receipt for every completed order. If you need a specific invoice format for your records, contact us and we’ll help.